Question 1

Where do you provide service?

Accepted Answer

We cover the entire Atlanta metro area, including Johns Creek, Alpharetta, Roswell, Sandy Springs, Marietta, Dunwoody, Brookhaven, Decatur, Buckhead, and surrounding communities. If you're not sure whether you're in our service area, give us a call.

Question 2

How do I book an appointment?

Accepted Answer

Right now, the fastest way is to call us at (678) 321-6921 or email info@tsrsuspension.com. Online booking through Square is coming soon.

Question 3

How long does a typical repair take?

Accepted Answer

Most control arm and ball joint jobs take about 60 minutes per side. We'll give you an honest time estimate when you book so you can plan around it.

Question 4

What do I need to have ready at my location?

Accepted Answer

Just a flat, paved surface (driveway, parking lot, or garage pad) with enough room for us to work around the car. We bring everything else — tools, jacks, parts, and power.

Question 5

What if it rains on the day of my appointment?

Accepted Answer

Light rain is usually fine. For heavier weather we'll reach out to reschedule at no charge — your safety and the quality of the repair come first.

Question 6

How do I pay?

Accepted Answer

We accept all major credit cards, debit, Apple Pay, and Google Pay. Payment is collected after the repair is complete and you've inspected the work.

Question 7

Which Teslas do you service?

Accepted Answer

We specialize in the 2017–2023 Tesla Model 3 and 2020–2023 Tesla Model Y. We do not currently service Model S, Model X, Cybertruck, or 2024+ Model 3/Y.

Question 8

Why only Model 3 and Model Y?

Accepted Answer

Focus produces mastery. By specializing in two platforms, we carry the right parts on the truck, diagnose problems faster, and finish jobs in a fraction of the time a general shop would need.

Question 9

Do you perform a wheel alignment after the repair?

Accepted Answer

No — we do not provide wheel alignments. After any control arm or suspension work, we recommend scheduling an alignment with your preferred local shop to make sure your Tesla tracks straight and your tires wear evenly.

Question 10

What suspension issues do you fix?

Accepted Answer

The most common ones: front control arms (the classic squeak/clunk), ball joints, bushings, sway bar links, and related front-end work. If you're hearing a noise and don't know what's causing it, we can diagnose it on-site.

Question 11

Do you use OEM or aftermarket parts?

Accepted Answer

We use OEM-equivalent or better parts from trusted suppliers — the same components Tesla service centers use, often at lower cost. We're happy to show you the parts before installation.

Question 12

Do you offer a warranty on your work?

Accepted Answer

Yes. All parts and labor are backed by a 12-month / 12,000-mile warranty. If something we installed fails, we come back and fix it at no charge.

Questions, answered.

Service & Scheduling

Vehicles & Repairs

Still have a question? Just call us.